ForgeRock AIC Practice Exam 2025 - Free Identity Cloud Practice Questions and Study Guide

The correct answer highlights that ForgeRock's self-service identity management empowers users by enabling them to manage their own identities, which significantly reduces the administrative burden required for identity management tasks. This self-service feature allows users to perform actions such as updating personal information, changing passwords, and managing security settings independently, without needing to rely on IT support or administrative staff for every change. This shift not only enhances the user experience by providing more autonomy but also increases efficiency as IT teams can allocate their resources to more critical tasks, rather than handling routine identity management requests.

In contrast, the other options do not accurately reflect the benefits of ForgeRock's self-service capabilities. Logging in from multiple devices is a common feature in many identity management systems but does not specifically highlight self-service benefits. Contacting support for every change contradicts the very idea of self-service as it implies a lack of autonomy for the users. Lastly, limiting password resets to just three times a year would be restrictive and counterproductive, potentially leading to frustration among users instead of empowering them to manage their own identities, which is a core purpose of self-service identity management.